Frequently Asked Questions

  • Service

    Where are you located?

    You can find us in Brisbane (our Head Office) as well as in Melbourne, Sydney, Perth, Adelaide, Bendigo, Townsville and Cairns. But we can send medical parts to every corner of Australia and around the globe. Find our office locations and contact info here:

  • Products

    Do you sell medical equipment?

    No, we only sell spare parts for medical equipment, not the equipment itself. By not selling our own medical equipment, we identify as brand neutral, so you can trust that we will never push you to buy products for personal gain.

    Do the parts come with a warranty?

    Yes! Our medical equipment parts come with a 12-month warranty period from the date of purchase.

    Do the parts need to be professionally installed?

    It depends on the part and the equipment that it is being fitted to. If you are comfortable with replacing the required part, a professional is not required. However, if you are unsure or have any concerns we can arrange to have one of our friendly and professional technicians sent to your site to complete the work.

  • Shipping & Delivery

    Do you do tracked shipping?

    Yes, once you place your order you will receive a tracking number that you can use to track your shipment. This is an automated process through our shipping platform Starshipit. However, if an order is dispatched via Australia Post, a tracking number is not automatically sent to you. You can request these details from our Customer Care team at any time.

    Can I order from rural areas?

    Yes, we ship to every corner of Australia.

    Do you ship to New Zealand?

    Yes. We can ship our spare medical parts all around the world!

  • Payments

    What payments do you take?

    We currently accept Visa, Mastercard and American Express. We can accept cash if you arrange with our Customer Care team to collect your parts from our office directly.

    Do you offer payment plans?

    Sorry, we do not currently offer payment plans.

    Can I do a bank transfer?

    Yes, but you will need to call our Customer Care team and they will create a quote for you and once the payment has arrived in our bank account (usually the next business day) the parts will be dispatched.